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Frequently Asked Questions

FAQ - SHIPPING

Which countries or regions do you ship to?

We currently ship to various countries and regions. For specifics, refer to our list. If uncertain, contact customer service at info@muazfaucets.com.

How long does it take to receive my order?

North America orders typically arrive within 7 days, while other countries may take up to 15 days. We appreciate your patience and assure you of our commitment to timely and intact delivery.

What are the shipping costs for my order?

For shipping rates, kindly get in touch with us.

How long does order processing and shipping take?

After payment verification, expect 1-2 days for order processing and shipping. You’ll receive a confirmation email upon shipment.

Can I change my address after the order is shipped?

Unfortunately, address changes cannot be made once an order is shipped. Contact us within 24 hours for address changes on unshipped orders.

What if my order is marked delivered but not received?

Contact your carrier first. If issues persist, contact us to open a case for a missing package.

I ordered multiple items, why did I receive only one package?

Some items may be shipped separately with additional tracking numbers. Wait 2-3 days; if issues persist, contact us.

Is there a tax on my order?

Import duties may apply, and buyers are responsible for taxes and duties. Check your country’s customs office for information.

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